2015 Red Hawk Catalog
  Red Hawk Parts Policies/Terms/Conditions of Sale

Warranty: Red Hawk parts are warranted free of most defects for a period of 1 year from receipt of order unless damage was caused by improper installation or abuse (electronic parts are not eligible for warranty). Red Hawk will not be responsible for service calls, alleged harm, or damaged material resulting from the installation of our products. Red Hawk will repair or replace or issue a full credit at our discretion on products that prove to be defective in workmanship or material. Freight on warranty items is the responsibility of the customer.

Claims: Shortages and damaged products must be reported to Red Hawk within 2 business days of receipt. INSPECT ALL MERCHANDISE UPON ARRIVAL. All in-transit damaged merchandise must be claimed with Red Hawk LLC. For truck freight, either refuse shipments with exterior damage or write damaged on the Bill of Lading and contact Red Hawk within 2 business days. (Freight companies have strict rules regarding claims; all claims must be filed within the 2-day window.)

Returned Goods: Customers must receive an authorization number from Red Hawk prior to returning any parts. Customers are responsible for return freight and must include the authorized RMA form and a copy of the original packing slip or invoice with the shipment. RMA numbers are valid for 45 days from issue date. There is a 20% restocking fee for non-warranty returns that are returned over 90 days from purchase date. Only items that are currently stocked are eligible for return. Electronic parts are not eligible for return. All returns should be in the original packaging. Items returned without a RMA Number are subject to refusal or a 20% restocking fee.

Rebuilt Controller Core and Warranty Policy: For each rebuilt controller shipped to a customer, the customer is also invoiced a Fully Refundable Core Charge. To receive a credit for this Core Charge, a rebuildable core must be returned to Red Hawk, LLC along with the Red Hawk Return Form. Customers are responsible for the freight charges on returns. Customers are expected to pay the Refundable Core charge when the original invoice is due, otherwise finance charges may accrue and account may be placed on hold. A credit will be issued upon return. Checks will be issued for COD accounts. Cores must be returned within 90 days of purchase to be eligible for a credit. Rebuilt controllers are under a limited warranty for one year from date of purchase. Controllers must be returned in an acceptable condition, otherwise warranty repair is not guaranteed. Freight is the responsibility of the customer on all warranty items. Warranty repair turn-around time is typically around 4-6 weeks. If you need a controller sooner than this time period, you must order another controller. This is considered an additional purchase and is not a replacement. The Return Form must be completed and enclosed with your Returns. If you are returning a Controller for any other reason than Warranty Repair or Core Credit Refund you must obtain a RMA (Return Merchandise Authorization) number.

New Controller Warranty Policy: New controllers are under a limited warranty for one year from date of purchase for GE Controllers and two years for Alltrax controllers. Controllers must be returned in an acceptable condition, otherwise warranty repair is not guaranteed. Freight is the responsibility of the customer on all warranty items. Warranty repair turn-around time is typically around 4-6 weeks. If you need a controller sooner than this time period, you must order another controller. This is considered an additional purchase and is not a replacement. The Return Form must be completed and enclosed with your Returns. If you are returning a Controller for any other reason than Warranty Repair, you must obtain a RMA (Return Merchandise Authorization) number.

Special Orders: We will source special order parts or custom manufactured parts which are designated special order items (SOI). These items are non returnable.

Backorders: Unless otherwise requested by the customer any backorder item greater than $10.00 will be shipped as soon as the item becomes available. Special Order parts may not be cancelled.

Same Day Order Processing: Typically, orders received by 2:00 pm will ship same day. We process orders immediately and cannot always guarantee that we can add to orders later in the day.

Minimum Order: The minimum order is $25.00. There is an initial Order Minimum for new accounts. Contact the Red Hawk Sales department for details.

Payment Terms: A signed Account Application and a copy of the Customer's Resale Certificate are required prior to any orders being shipped. Terms are net 30 from invoice date for customers with established credit and in good standing. Account balances over 30 days will be subject to a 1.5% per month finance charge. If any invoice is unpaid after 60 days the account will become inactive until funds are received. All new accounts will be prepaid until credit is established.

Credit Cards: Visa, MasterCard, American Express and Discover are accepted for parts orders.

Prices: Prices, terms and conditions of sale are subject to change.

Hours: Red Hawk is open 8 AM - 5 PM, Monday - Friday, Eastern Standard Time.

Red Hawk is not responsible for typographical errors.

 

 

Red Hawk sells exclusively to golf cart dealers and distributors. You must have a resale certificate to purchase carts or parts from us. Interested in becoming a customer and opening an account? See our Open an Account page, contact us via e-mail or call 1-866-666-7278.

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